Privacy Policy
At Home Care Allentown, your privacy matters to us. This policy explains what information we collect when you visit our website, how we use it, and how we protect it. It applies to everyone who visits our site or contacts us through our forms, phone, or email.
This privacy policy covers website data only. If you become a client, your health information is protected under a separate HIPAA Notice of Privacy Practices, which we will provide at the start of care.
Your Consent
When you visit our website or contact us for information, you agree to the terms of this Privacy Policy. You also agree to the collection and use of your personal information as described here.
If you do not agree with this policy, please do not use our website or submit information through our forms.
What Information We Collect
We collect two types of information: what you give us, and what your browser shares automatically.
Information you provide voluntarily:
- Your name
- Phone number
- Email address
- Home address
- Any message you send through our contact forms or appointment requests
Information collected automatically:
- Your IP address
- Browser type and device information
- Pages you visit on our website
- Time and date of your visit
- Referring website (if you clicked a link from somewhere else)
We do not ask for sensitive medical information through our website. If we need health details to assess care needs, we collect them during an in‑home consultation or over a secure phone call.
How We Use Your Information
We use your information for practical purposes to help you, not to sell to you.
- Respond to your questions and appointment requests
- Schedule free in‑home assessments
- Communicate updates about our services
- Improve our website and fix technical issues
- Prevent fraud and maintain website security
- Comply with legal and regulatory requirements
Cookies
We use cookies, small files stored on your browser, to help our website work better and to understand how visitors use it.
We use cookies to:
- Keep the website functional
- Analyze which pages are most visited
- Improve navigation and user experience
You can disable cookies in your browser settings. However, some parts of our website may not work as smoothly without them.
We do not use cookies to track you across other websites or for targeted advertising.
How We Share Your Information
We share your information only when necessary and with parties that are required to protect it.
We may share information with:
- Our staff who need it to respond to your request or schedule care
- Service providers who help us run our website, analytics, or email communications
- Legal authorities when required by law or court order
- Emergency responders if there is an immediate safety concern
All third parties with access to your data must maintain appropriate security safeguards.
Your Preferences
If you no longer wish to receive emails from us, you can unsubscribe using the link in any email. If you change your mind later, you can contact us to re‑subscribe.
Regardless of your email preferences, we may still send you important updates about legal notices or changes to this policy. We may also call you to discuss services we think could be helpful, but only if you have provided your phone number and consented to be contacted.
Links to Other Websites
Our website may include links to other sites for your convenience, for example, to resources or referral partners. These links do not mean we endorse those sites or their content.
We have no control over external websites. Their privacy policies may be different from ours. Please read their policies before sharing your information. We are not responsible for the privacy practices or content of third‑party sites.
Data Security
We take reasonable steps to protect your personal information.
Our safeguards include:
- Staff training on privacy and confidentiality
- Secure website connections (SSL encryption)
- Restricted access to physical and digital records
No method of transmission over the internet is 100% secure. While we follow industry standards to reduce risk, we cannot guarantee absolute security.
Pennsylvania regulations require that resident records remain confidential. We treat every record with that level of care.
HIPAA and Health Information
We are a licensed home care agency in Pennsylvania. We comply with the Health Insurance Portability and Accountability Act (HIPAA).
Important distinction:
- This website Privacy Policy covers information collected through our website
- Once you become a client, your health information is governed by our separate HIPAA Notice of Privacy Practices
- Website forms are not secure patient portals. Do not submit sensitive medical details through them
If you are a client, we will provide you with our full Notice of Privacy Practices at the start of care.
Your Rights
Depending on applicable law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information when permitted by law
- Opt out of non‑essential communications
To make a request, contact us using the information below.
If you are a client, additional rights regarding your health information are explained in our HIPAA Notice of Privacy Practices.
Children's Privacy
Our website and services are for adults and families. We do not knowingly collect personal information from children under 13 without parental consent. If we discover we have done so, we will delete it promptly.
Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
If we make a significant change, we will note it prominently on our website. We encourage you to check this page periodically.
If you object to any changes, please stop using our website or services. Continued use of our website after changes are posted means you accept the updated policy.
Final note: We value your privacy as much as our own. We commit to not selling your personal data. We will never intentionally engage in any activity that puts your privacy at risk.