Terms and Conditions

Welcome to Home Care Allentown. These Terms and Conditions govern your use of our website and the services we provide. By using our website or engaging our services, you agree to these terms.

Please read them carefully. If you do not agree, please do not use our website or services.

About Our Services

Home Care Allentown is a licensed, non‑medical home care agency. We provide personal care, companion care, and daily living assistance to seniors and adults in their own homes.

We are not a medical provider. We do not offer skilled nursing, wound care, medication administration, or any services requiring a medical license. Our caregivers are Certified Nursing Assistants (CNAs) and Home Health Aides (HHAs) trained in non‑medical support only.

If you need medical care, we can help you find appropriate providers. However, we are not responsible for medical outcomes or treatment decisions.

Use of Our Website

By using our website, you agree to:

  • Use it for lawful purposes only
  • Not submit false or misleading information
  • Not attempt to disrupt or hack the website
  • Not collect or harvest data about other visitors

We reserve the right to restrict or block access to anyone who violates these terms.

Service Agreements

When you engage our services, you will sign a separate Service Agreement. That document outlines:

  • Specific services to be provided
  • Schedule and frequency of visits
  • Fees and payment terms
  • Cancellation policies
  • Rights and responsibilities of both parties

In the event of any conflict between these Terms and Conditions and your signed Service Agreement, the Service Agreement will take precedence.

Scheduling and Cancellations

We understand that schedules change. We ask that you notify us as soon as possible if you need to cancel or reschedule a visit.

Cancellation policy:

  • Cancellations made with at least 24 hours’ notice: no charge
  • Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee
  • Late cancellations may be waived for emergencies at our discretion

We reserve the right to adjust schedules due to caregiver availability, weather, or other unforeseen circumstances. We will notify you as promptly as possible.

Payment Terms

Payment is due according to the terms outlined in your Service Agreement. We accept cash, check, credit card, and certain insurance programs, including long‑term care insurance and Medicaid waivers.

Payment details:

  • We provide clear pricing before care begins
  • No hidden fees
  • Late payments may incur a fee
  • Billing cycles are weekly or bi‑weekly, depending on your agreement

If you have questions about your bill, please contact our office.

Client Responsibilities

To ensure the safety and effectiveness of care, clients and their families agree to:

  • Provide accurate and complete information about health, needs, and preferences
  • Inform us of any changes in health or medical conditions
  • Maintain a safe home environment
  • Cooperate with caregivers and treat them with respect
  • Communicate openly about any concerns

Failure to meet these responsibilities may result in suspension or termination of services.

Liability and Disclaimer

We provide non‑medical services with care and professionalism. However, we cannot guarantee that all risks are eliminated.

Our liability is limited:

  • We are not liable for injuries or incidents that occur outside the scope of our services
  • We are not responsible for conditions in the home that are not disclosed to us
  • We are not liable for medical outcomes or treatment decisions made by medical professionals
  • Our total liability is limited to the amount paid for services during the period in question

Clients are encouraged to maintain their own health insurance and homeowners’ insurance.

Emergency Situations

In case of an emergency, our caregivers are trained to:

  • Call 911 immediately
  • Contact family members or emergency contacts
  • Follow your loved one’s emergency care plan

We are not a substitute for emergency medical services. In life‑threatening situations, always call 911 first.

Third‑Party Links

Our website may contain links to third‑party sites, for example, to resources or referral partners.

We are not responsible for:

  • The content or accuracy of external sites
  • The privacy practices or security of external sites
  • Any damages or losses arising from your use of external sites

Visiting third‑party links is at your own risk.

Privacy Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Home Care Allentown. You may not copy, reproduce, or distribute our content without written permission.

You may share links to our website as long as the source is credited.

Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania. Any disputes arising from these terms or our services will be resolved in the courts of Lehigh County, Pennsylvania.

Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with a revised “Effective Date.”

If we make a significant change, we will note it prominently on our website. Continued use of our website or services after changes are posted means you accept the updated terms.

Termination of Services

We reserve the right to suspend or terminate services if:

  • Payment is not received as agreed
  • A client or family member behaves abusively toward a caregiver
  • We cannot safely provide care due to changing needs
  • There is a breach of this agreement or the service agreement.

We will provide written notice before termination whenever possible.

Entire Agreement

These Terms and Conditions, together with your signed Service Agreement and our Privacy Policy, constitute the entire agreement between you and Home Care Allentown.

They supersede any prior agreements or understandings, whether written or oral.